01
Trials
Pro, Studio, and Studio+ offer a 10-day free trial. A payment method is collected at trial start. If the trial converts and a valid payment method remains on file, Stripe charges the subscription price unless you cancel before conversion.
02
Cancellation
Cancel anytime via the Stripe Customer Billing Portal from the Etch billing UI, or contact support. Cancellation takes effect at the end of the current paid period unless otherwise stated in Checkout.
03
Refund requests
Refunds are considered case-by-case for billing errors or service failures. Studio / Studio+ may see a limited-time win-back offer on cancellation as configured in Stripe. Statutory rights (including any EU/UK cooling-off rights) are not limited beyond what law allows.
04
Contact
Billing and refunds: contact@weareinformal.com