Trials

Checkout availability is server-derived at request time and only workspace admins may configure billing. On 2026-08-17, production reported paid self-serve checkout open while the immutable launch-gate chain was only 3/7 and had never reached seven. That remains an unresolved governance exception, not gate approval. When an eligible workspace admin starts Checkout for Pro, Studio, or Studio+, that paid plan begins with a 10-day trial. A payment method is collected at trial start. Checkout is hosted by Stripe. Workspace admins choose monthly, quarterly, or 6-month prepaid billing. If the trial converts and a valid payment method remains on file, Stripe charges the full selected prepaid amount unless you cancel before conversion. Members cannot change workspace billing. Enterprise has no self-serve trial.

Cancellation

Cancel anytime via the Stripe Customer Billing Portal from the Etch billing UI, or contact support. Cancellation takes effect at the end of the current paid period (the selected monthly, quarterly, or 6-month prepaid interval) unless otherwise stated in Checkout. Cancel-at-period-end does not refund unused prepaid months unless required by law or this policy.

Hosted AI usage

Monthly included AI usage is a paid-plan benefit issued once per calendar month of the prepaid term, has no cash value, does not roll over, and is not refundable. Free does not include Etch-managed hosted AI and uses BYOK only. Members see a percentage remaining and reset date rather than an underlying credit or per-model price ledger. Only workspace admins may set the workspace's monthly extra-spend limit, including $0 to keep extra spend off. Any additional charge must remain within the admin-confirmed monthly limit and appear in the workspace's verified Stripe billing record. Any one-time managed-AI value purchased through authenticated workspace billing is credited to the billing account shown on its verified Stripe receipt and does not expire under the current contract. An approved refund returns only unused original funded value; promotional or bonus value has no cash value. Completed provider work is generally non-refundable except for duplicate charges, billing error, service failure, contract rights, or rights required by law.

Image and video generation is routed through fal — Features & Labels, Inc. (fal.ai). Hosted text is routed through OpenRouter, which is text only and is not the processor for Etch-managed image or video.

If a managed request fails or is canceled before billable provider work, it does not consume customer allowance or create extra spend. Ambiguous provider outcomes are reviewed before a customer charge is finalized. Creative preference alone does not make completed provider work a service failure. A request refused for content-policy or acceptable-use reasons is not a service failure and is not refundable on that basis.

Refund requests

Refunds are considered case-by-case for billing errors or service failures. Studio / Studio+ may see a limited-time win-back offer on cancellation as configured in Stripe. Statutory rights (including any EU/UK cooling-off rights) are not limited beyond what law allows.

Contact

Billing and refunds: contact@weareinformal.com